NY Waterway's Free Mobile App is now available!
- Check ferry schedules for all Hudson and East River routes
- Purchase a ticket on your phone
- Use that digital ticket to board a ferry
- Get real-time Advisories & Alerts
- View route maps
- Use our real-time GPS bus locator
Frequently Asked Questions:
When should I activate my tickets?
You should only activate your ticket once you are at the slip and ready to board the ferry. If the ferry is crowded you should make sure that you can get on before activating.
When is my monthly ticket valid?
Your monthly ticket is valid in the calendar month in which it is activated.
Can I use multiple tickets at the same time for myself and my family or friends?
Yes, just select the number of individuals traveling with you and it show on your ticket when presented to the deckhands.
How early can I purchase my monthly pass?
Monthly pass can be purchased at anytime. They do not become valid until activated however, the App will not allow you to activate a monthly ticket after the 21st of the month.
What if the ticket expires before I can use it?
In the event that this should occur you would be required to purchase another ticket for your travel. It is recommended that you do not activate your ticket until you are at the pier and ready to board the ferry.
How long can I hold onto purchased tickets without activating?
There is no expiration date on non-activated tickets in your account. They will remain there until you activate them.
Can customers use a commuter debit card?
Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.
How do I get a refund?
All sales are final.
I left my phone at home but would like to use the ferry, what can I do?
You would need to purchase another ticket to ride the ferry. You will not lose any tickets that are in your account and they do not expire as long as they are not activated.
Is there a limit for purchases?
Can multiple fares be processed at one time?
Yes, multiple fares are available in App 2.0
My phone died; can the deckhand help me with this?
No, you would need to purchase a ticket. We cannot be responsible for phones not working, batteries dying or any phone/carrier related issues.
If I am having a problem loading the application, who should I call?
Please call customer service at 1-800-533-3779. All problems should be directed to customer service which is available: M-F 7am to 7PM, Sat 8am – 4pm, Sun 8am – 4pm.
Which mobile phones can I download the mobile app to?
The App is currently supported on the iPhone, iPad, all Android phones and Windows Mobile Phone.
How quickly is the payment process?
Once the payment is authorized, the payment is processed immediately.
Where is my personal information and credit card information stored?
All personal and credit card information are stored on a securely encrypted PCI compliant server.
Once I activate the ticket, how long until it expires?
Ticket expiration is based on route and the ticket should only be activated when you’re getting ready to board the vessel.
Can I see how much time is left on the active ticket before it expires?
There is no way to see how much time is left on the active ticket. However, the bottom of the active ticket shows the date and time the ticket was activated.
What should I do if I change or lose my device?
Your account and tickets are stored on a secure server. Once you replace your device, simply download the App again and just sign onto your account and all your information will be there.
How do I update or change my credit card information?
Credit card information can be deleted and re-entered but not changed at this time. To delete a credit card on the iPhone you simply swipe you finger on the credit card to delete on the Android, you just tap and hold until it asks you if you want to delete this credit card.
When will the App work on the Blackberry Smartphones?
We currently have no plan for the App to work on the Blackberry smartphones.
Any plans to have the App work on the new Windows Mobile Phones?
The Windows phone is now available for you to download..
If you didn't see your question here please call our Customer Relations Department at 800-533-3779 or email us at email@example.com